Based on the fact that catalysts are a typical buyer's market, 863 Company has always regarded meeting customer needs as the core of its market work, determining the variety and output of products produced according to market demand. Based on the characteristics of the company and the distribution of customers, customer centers are set up in Beijing, northern Shaanxi, Shandong, Northeast, Southeast, South China, Xinjiang, and Southwest with personnel on duty all year round, which can meet various needs of providing technical sources and services to customers anytime and anywhere. A professional and technical sales team of up to 30 people has established an efficient and smooth communication channel between "customers -863 company - institute patent merchants", achieving a perfect combination of "institute technology -863 products - customer benefit needs".